Privacy Policy

Bee Ride is concerned about the security of the personal data of its customers/users, visitors to its website and all persons whose personal data it processes (hereinafter " you " and " your "). Bee Ride is committed to protecting your personal data in accordance with applicable laws and to providing you with information about how it collects and processes your data, including when you browse the www.gliize.com website and use the Gliize application (hereinafter, the " Application ").

1. Who is responsible for processing your personal data?

Your personal data is collected and processed by Bee Ride SRL, a company incorporated under Belgian law, with its registered office at Chaussée de Mons, 1129, 1070 Anderlecht (Belgium) with company number 0784.427.914 and also acting under the brand name "Gliize" (hereinafter, " Bee Ride ", " we " and " us "). Bee Ride acts as a personal data controller within the meaning of the General Data Protection Regulation (hereinafter, the " GDPR ") for the collection and use of your personal data.

2. Why do we process your personal data?

We collect and process your personal data when you interact with us or with one of our services (for example, when you use our Application or browse our website). We collect data in particular when you create a user account via the user account creation form available in the Application, when you exchange with us (for example, via the contact form available on our website), when you conclude an electric scooter rental contract, when you contact our customer service or subscribe to our marketing communications. The purposes are as follows:

a. Creating a User Account and using the Services (including the Application)

In order to allow you to create your user account and to allow you to benefit from the services offered by us through the use of the Application, including to identify inappropriate use of electric scooters or to detect illegal use of the Application, we process the following personal data in particular:

First and last name
Phone number
E-mail address
Location data (such as where the trip started and ended, routes taken)
Technical Data (this may include how you use our Application or website, the type, language and version of browser you are using, information about your device (e.g., device type and operating system), your Internet Protocol (IP) address, and any similar information that enables you to access our Application or website)

This processing is necessary for the conclusion and performance of the contract of use concluded between you and us (including the rental contract(s) for electric scooters) and for the management of our contractual relationship.

b. Processing your payments

In order to process your payments for the use of our services and to ensure the proper receipt of payments by us, we use the company Stripe Payments Europe, Ltd (based in Dublin, Ireland) and process the following personal data in particular:

First and last name
E-mail address
Financial and transactional data (this may include certain information regarding payments you have made, information related to services you have purchased (for example, the beginning and end of your rental agreement), billing address, payment method, amount or similar information. We do not store your complete payment card information).

For more information on Stripe's privacy policy, please refer to its privacy policy: https: //stripe.com/fr-be/privacy

This processing is necessary for the conclusion and execution of the contract of use (including the rental contract(s) for electric scooters) concluded between you and us and for the management of our contractual relationship.

c. Customer Service Management

For the purposes of providing general support and communication with you and more specifically, to manage the relationship with you, prevent and resolve technical problems, handle any type of request from you (complaint, technical issue, follow-up question, responses to your questions, comments or concerns), inform you of any changes or updates to our services, our terms and conditions of use of the services or our privacy policy, we process the following personal data, among others:

First and last name
Phone number
E-mail address
Technical data
Financial and transactional data (if applicable)
Location data (if applicable)
Data or information you send us when you contact our customer service

This processing is necessary for the performance of the user contract (including the rental contract(s) for electric scooters) concluded between you and us and for the management of our contractual relationship.

d. Statistical analyses of service usage, satisfaction surveys and/or other similar activities

In order to perform statistical analysis of the use of our services, to maintain, develop and improve our services, including functionality, safety, performance based on your comments and feedback and to improve our understanding of the electric scooter market, we process the following personal data:

First and last name
E-mail address
Technical data
Survey data, satisfaction survey responses and other data you choose to share with us when participating in a survey or satisfaction survey

This processing is based on our legitimate interest in developing and improving our services and market understanding. Wherever possible, we perform our analysis on anonymized/aggregated data.

e. Comply with our legal or regulatory obligations

For the purpose of complying with our legal or regulatory obligations, including local requirements, a court order or order of any competent authority, or to protect our rights or those of any third party, in particular for the purpose of establishing, exercising or defending a legal claim, we process, inter alia, the personal data mentioned in the other points of section 2.

This processing is necessary to comply with a legal or regulatory obligation or is based on our legitimate interest in protecting our rights or those of third parties.

f. Cooperate with our insurers and brokers

For the purpose of cooperating with our insurers and brokers in the event of problems, claims or other similar situations arising during your electric scooter rental contract, we process the following personal data in particular:

First and last name
Phone number
E-mail address
Technical data
Location data
Financial and transactional data (if applicable)

This processing is necessary for the performance of the contract of use (including the rental contract(s) for electric scooters) entered into between you and us and for the management of our contractual relationship in order to verify that you are insured during your journeys. This processing is also necessary for our legitimate interests, namely to provide information to our insurers or brokers for the purpose of processing claims, claims for compensation and therefore to manage our insurance policies.

Bee Ride has taken out a third party fleet insurer, Zego BV (headquartered at Hofplein, 20, 3032 AC, Rotterdam, The Netherlands), a personal accident and liability insurance policy to cover you during your electric scooter rental contract. Zego may collect and process your personal data to administer the insurance policy and any claims. You can access Zego's privacy policy at the following link: www.zego.com/fr/privacy

We also invite you to read the terms and conditions of the insurance policy.

f. Marketing Communications

For the purposes of (i) marketing communications, i.e., content and advertisements about our services, the Application, including suggestions and/or recommendations regarding products/services that may be of interest to you, and marketing campaign evaluation, as well as (ii) introducing our Application and services to your referrals, we process the following personal data, among others:

First and last name
E-mail address
Phone number
Profile data (this may include the types of rentals you have made, your interests, marketing communication preferences)

Marketing communications may be made, for example, by email, text message or advertisement embedded in the Application. In addition, as part of the referral program, we will send your contact an email inviting them to visit our Application and services.

This processing is based on your consent to receive marketing communications. You have the right to withdraw your consent at any time and free of charge and/or to object to this processing activity at any time either directly on the advertising message or by writing to us at the following email address: privacy@gliize.com.

3. With whom do we share your personal data?

For the purposes set forth above, Bee Ride may use third parties to ensure the proper performance of the services and functionality of the Application, such as IT service providers, hosting service providers, or others as described below. In doing so, Bee Ride may share your personal data with these third parties:

Our suppliers and service providers: We use suppliers and service providers to manage, develop, maintain and promote our services (such as IT service providers - for example, for the development and maintenance of the Application or the website - or payment services);
Judicial or administrative authorities, law enforcement agencies and advisors: We may disclose your personal data to judicial authorities (including courts for the exercise of legal rights) or administrative authorities, or to law enforcement agencies for any inquiry or investigation where we are required to do so. We may also pass on your data to our advisers, such as our lawyers or legal representatives, bailiffs, accountants, insurers, etc., when necessary;
Local or governmental authorities: Local or governmental authorities (or any competent authority) may ask us to share certain information about our electric scooters as a condition for us to operate in the territory or in the cities (number of scooters made available in the territory concerned, number of users, routes traveled, etc.). These authorities use the information on electric scooters for purposes such as urban planning or the development of mobility plans;
Marketing Partners: We may share your personal data with marketing partners to carry out our advertising campaigns;
Insurance companies: we may share your personal data to process claims, compensation and administer our insurance policies;
Bee Ride's affiliates or group companies (if any): we may share your personal data as part of a corporate transaction (for example, in the event of a sale or transfer of all or part of our business or assets, a merger or acquisition of any companies) or for internal group administration.

Bee Ride may share your personal data with a third party for the purpose of financing its activities. Bee Ride may also share your personal data in an emergency to defend your own safety or health interests, the health and safety of other users, or to defend its own rights and interests.

4. Do we transfer your personal data outside the European Union / EEA?

For the purposes indicated above, Bee Ride may transfer your personal data to entities located outside the European Union / EEA.

In case of transfer of data outside the European Union / EEA, Bee Ride ensures that a similar level of protection is guaranteed by ensuring that adequate measures are put in place, such as transferring to a country that guarantees an adequate level of protection of personal data according to the European Commission, or entering into specific contracts approved by the European Commission, guaranteeing a level of protection of personal data similar to that guaranteed in Europe.

5. What measures are taken to ensure the security of your personal data?

We are committed to ensuring the security of your personal data. We implement appropriate organizational and technical security measures to prevent your personal data from being used or accessed or disclosed in an unauthorized manner or accidentally lost. Access to your personal data is limited to our representatives, employees, subcontractors, service providers or third parties who require access in the course of their duties. They are subject to an obligation of confidentiality.

6. How long do we keep your personal data?

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to meet our legal, regulatory, tax, accounting or other obligations.

When determining retention periods, we can consider factors such as:

The purposes for which we process your personal data;
Our obligations and rights in relation to the data in question;
Our legal, regulatory, tax, accounting and other obligations;
Applicable statutory limitation periods;
Our legitimate interest in keeping your data;
Any disputes, complaints or claims;
The nature and sensitivity of the data under consideration; and
Guidelines issued by the competent data protection authority.

In certain situations, we anonymize your personal data, for example, for research and statistical purposes, in which case this Privacy Policy will no longer apply, so we may use such data indefinitely, unless otherwise specified.

There are legal obligations that require us to retain personal data for a certain period of time. For example, in accounting and tax matters, we have a legal obligation to retain basic information about our customers/users for seven years after they cease to be customers.

7. What are your rights regarding your personal data?

Based on the GDPR, you have certain rights regarding your personal data that we hold about you in this specific context. These rights include:

The right to be informed: You have the right to receive clear, transparent and easily understandable information about how we use your personal data and your rights in relation to it. It is partly for this reason that we provide you with the information contained in this privacy policy.
Right of access: You have the right to obtain access to your personal data. You may access your personal data to confirm our use of it in accordance with applicable data protection laws.
The right of rectification: you have the right to obtain the rectification of your personal data if they are inaccurate or incomplete.
The right to erasure: This right is also known as the "right to be forgotten" and, simply put, it allows you to request the deletion or removal of your personal data where we have no compelling reason to continue using it. Please note that this is not an absolute right and that exceptions apply.
The right to restrict processing: you have the right to block or prevent further use of your personal data. Where processing is restricted, we may still store your personal data, but our use of it will be limited.
The right to object to processing: where processing is based on our legitimate interest, you have the right to object to such processing, unless we have a compelling legitimate reason to continue processing your personal data.

The right to object at any time to the processing of your personal data for direct marketing purposes.
The right not to be subject to automated decision-making (if applicable): you have the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects for you or significantly affects you.

The right to portability of your personal data : you have the right to request that your personal data be transferred to another entity or organization.

The right to lodge a complaint: You have the right to lodge a complaint about the way we process your personal data with your national data protection authority, which in Belgium is the Belgian Data Protection Authority located at Rue de la Presse 35, 1000 Brussels (contact: +32 (0)2 274 48 00 or via its website https://www.autoriteprotectiondonnees.be). We thank you for giving us the opportunity to first address and respond to your concerns before you inform the competent authority. Please contact us at the following e-mail address: privacy@gliize.com

Please note that you may exercise the above rights only in respect of the personal data we hold about you in that specific context.

7. Use of cookies

We use "cookies" (small text files stored on your computer or device) when you visit our online pages that record your preferences and actions. We may use cookies to monitor traffic, analyze how you use our website, and make it more user-friendly for you. Our cookie policy is available here: XX

8. Amendment of this Policy

Bee Ride reserves the right to update or modify this Privacy Policy at any time, without notice, by posting the new version on its website and/or the App. Any changes will be effective upon posting of the new privacy policy. We will ensure that you are notified, in a timely manner and to the extent possible, by email or notification through the Application.

9. Contact

You can contact Bee Ride for any question concerning the processing of your personal data or to exercise one of your rights by email at the following address privacy@gliize.com or by mail at the following postal address Bee Ride SRL, Chaussée de Mons, 1129, in 1070 Anderlecht (Belgium).

Bee Ride hecht veel belang aan de beveiliging van de persoonsgegevens van haar klanten/gebruikers, de bezoekers van haar website en alle personen van wie zij persoonsgegevens verwerkt (hierna " u" en " uw" ). Zij verbindt zich ertoe uw persoonsgegegevens te beschermen in overeenstemming met de toepasselijke wetgeving en u te informeren over de manier waarop zij uw gegevens verzamelt en verwerkt, met name wanneer u de website www.gliize.com bezoekt en de applicatie Gliize (hierna de " App" ) gebruikt.

1. How is it that you are responsible for the safety of your staff?

Uw persoonsgegevens worden verzameld en verwerkt door Bee Ride SRL, een vennootschap naar Belgisch recht, met maatschappelijke zetel te Bergensesteenweg, 1129, 1070 Anderlecht (België) met ondernemingsnummer 0784.427.914 en tevens handelend onder het merk "Gliize" (hierna " Bee Ride" , " wij " en " ons" ). Bee Ride treedt op als verwerkingsverantwoordelijke van persoonsgegevens in de zin van de Algemene Verordening Gegevensbescherming (hierna de " GDPR" ) voor het verzamelen en gebruiken van uw persoonsgegevens.

2. How do you sell your people?

Wij verzamelen en verwerken uw persoonsgegevens wanneer u interactie heeft met ons of een van onze diensten (bijv. wanneer u onze App gebruikt of door onze website navigeert. In the second part of this document, we would like to inform you that you can access a user account via the contact form for a user account that is available in the App, and that you can interact with us (e.g. via the contact form that is available in the App). via het contactformulier dat beschikbaar is op onze website), wanneer u een huurovereenkomst voor elektrische scooters aangaat, wanneer u contact opneemt met onze klantenservice of u abonneert op onze marketingcommunicatie. The following information is provided as required:

a. Aanmaken van een gebruikersaccount en gebruik van de diensten (inclusief de App)

Om u in staat te stellen uw gebruikersaccount aan te maken en u in staat te stellen te profiteren van de door ons aangeboden diensten via het gebruik van de App, inclusief het identificeren van ongepast gebruik van de elektrische scooters of het opsporen van illegaal gebruik van de App, verwerken wij met name de volgende persoonsgevens:

Naam en voornaam
Telefoonnummer
E-mailadres
Locatiegegevens (zoals waar uw reis begon en eindigde, afgelegde routes)
Technische gegevens (dit kan inhouden hoe u onze App of onze website gebruikt, het type, taal en de versie van de gebruikte browser, informatie over uw apparaat (bijv. type apparaat en besturingssysteem), uw IP (Internet Protocol)-adres en alle soortgelijke informatie die u toegang geeft tot onze App of website)

Deze verwerking is noodzakelijk voor de totstandkoming, de uitvoering van de tussen u en ons gesloten gebruiksovereenkomst (inclusief de huurovereenkomst(en) van elektrische scooters) alsmede voor het beheer van onze contractuele relatie.

b. Het verwerken van uw betalingen

In order to ensure that you are able to use our services and that you are aware that we are doing so correctly, we will use the Stripe Payments Europe, Ltd. website (with headquarters in Dublin, Ireland) to provide you with the names of the people you need:

Naam en voornaam
E-mailadres
Financiële en transactiegegevens (dit kan informatie zijn over betalingen die u hebt gedaan, informatie over diensten die u hebt afgenomen (bijv. begin eninde van uw huurovereenkomst), factuuradres, betalingsmethode, het bedrag of soortgelijke informatie. Wij slaan uw volledige betaalkaartgegevens niet op).

For more information on the privacy of individuals by Stripe, see the privacy statement: https: //stripe.com/fr-be/privacy

c. Beheer van de klantendienst

Om u algemene ondersteuning te bieden en met u te communiceren en meer bepaald om de relatie met u te beheren, technische problemen te voorkomen en op te lossen, elk type verzoek van u te behandelen (klacht, technische vraag, vervolgvraag, antwoorden op uw vragen, opmerkingen of bezorgdheden), u te informeren over elke wijziging of update betreffende onze diensten, onze Algemene Gebruiksvoorwaarden van de diensten of ons Privacybeleid, verwerken wij met name de volgende persoonsgegevens:

Naam en voornaam
Telefoonnummer
E-mailadres
Technische gegevens
Financiële en transactiegegevens (indien van toepassing)
Locatiegegevens (indien van toepassing)
Gegevens of informatie die u ons stuurt wanneer u contact opneemt met onze klantenservice

Deze verwerking is noodzakelijk voor de uitvoering van de tussen u en ons gesloten gebruiksovereenkomst (inclusief de huurovereenkomst(en) van elektrische scooters) alsmede voor het beheer van onze contractuele relatie.

d. Statistische analyses over het gebruik van de diensten, klantenenquêtes en/of soortgelijke activiteiten

For the use of statistical analyses on the use of our services, for the maintenance, maintenance and repair of our services, including functionality, maintenance, services based on your needs and feedback, and for the improvement of our services in the field of electrical engineering, we refer to the names of our employees:

Naam en voornaam
E-mailadres
Technische gegevens
Enquêtegegevens, reacties op klantenonderzoeken en andere gegevens die u verkiest aan ons te verstrekken wanneer u deelneemt aan een enquête of klantenonderzoek

Deze verwerking is gebaseerd op ons legitieme belang bij de ontwikkeling en verbetering van onze diensten en ons inzicht in de markt. However, we would like to make our analysis based on the geanonimiseerde/geaggregeerde gegevens.

e. Om te voldoen aan onze wettelijke of reglementaire verplichtingen

Om te voldoen aan onze wettelijke of reglementaire verplichtingen, met inbegrip van lokale voorschriften, een gerechtelijk bevel of een bevel van een bevoegde autoriteit, of om onze rechten of die van derden te beschermen, met name om een rechtsvordering in te stellen, uit te oefenen of te verdedigen, verwerken wij de persoonsgegevens waarnaar verwezen wordt in de andere punten van Sectie 2.

Deze verwerking is noodzakelijk om te voldoen aan een wettelijke of reglementaire verplichting of is gebaseerd op ons legitieme belang om onze rechten of die van derden te beschermen.

f. Samenwerking met onze verzekeraars en makelaars

Ten behoeve van de samenwerking met onze verzekeraars en makelaars in verband met problemen, claims of soortgelijke situaties die zich voordoen tijdens uw huurovereenkomst van elektrische scooters, verwerken wij met name de volgende persoonsgegevens:

Naam en voornaam
Telefoonnummer
E-mailadres
Technische gegevens
Locatiegegevens
Financiële en transactiegegevens (indien van toepassing)

Deze verwerking is noodzakelijk voor de uitvoering van de tussen u en ons gesloten gebruiksovereenkomst (inclusief de huurovereenkomst(en) van elektrische scooters) en voor het beheer van onze contractuele relatie om na te gaan of u tijdens het rijden verzekerd bent. Deze verwerking is ook noodzakelijk voor onze legitieme belangen om informatie te verstrekken aan onze verzekeraars of makelaars met het oog op de verwerking van claims, verzoeken om schadevergoeding en dus het beheer van onze verzekeringspolissen.

Bee Ride heeft bij een externe wagenparkverzekeraar, de firma Zego BV (gevestigd te Hofplein, 20, 3032 AC, Rotterdam, Nederland), een verzekering afgesloten voor een persoonlijke ongevallen- en wettelijke aansprakelijkheidsverzekering om u te dekken tijdens uw huurovereenkomst van elektrische scooters. Zego kan uw persoonsgegevens verzamelen en verwerken voor het beheer van de verzekeringspolis en eventuele claims. U kunt het privacybeleid van Zego raadplegen via de volgende link: www.zego.com/fr/privacy

Wij nodigen u uit om ook de voorwaarden van de verzekeringspolis te lezen.

g. Marketingcommunicatie

Ten behoeve van (i) marketingcommunicatie, d.w.z. inhoud en advertenties over onze diensten, de App, inclusief suggesties en/of aanbevelingen betreffende producten/diensten die voor u interessant kunnen zijn, en evaluatie van marketingcampagnes, alsmede (ii) de introductie van onze App en diensten aan uw verwijzers, verwerken wij met name de volgende persoonsgegevens:

Naam en voornaam
E-mailadres
Telefoonnummer
Profielgegevens (dit kunnen de soorten huur zijn die u heeft gemaakt, uw interesses, voorkeuren voor marketingcommunicatie)

Marketing communicatie kan bijvoorbeeld plaatsvinden via e-mail, sms of in-App reclame. You can send an e-mail to your contact person with a description of your application and services as an addendum to your application program.

Deze verwerking is gebaseerd op uw toestemming om marketingcommunicatie te ontvangen. U hebt het recht uw toestemming te allen tijde en kosteloos in te trekken en/of bezwaar te maken tegen deze verwerkingsactiviteit, hetzij rechtstreeks op het marketingbericht, hetzij door ons te schrijven op het volgende e-mailadres: privacy@gliize.com.

3. How do we manage our people?

For the above-mentioned people, Bee Ride can do a lot of work with them in order to guarantee the proper functioning of the services and the proper functioning of the App, such as IT-dienstverleners, hostingdienstverleners or anderen as described above. In dit kader kan Bee Ride uw persoonsgegevens delen met deze derden:

Onze leveranciers en dienstverleners: wij gebruiken leveranciers en dienstverleners voor het beheren, ontwikkelen, onderhouden en promoten van onze diensten (zoals IT-dienstverleners - bijvoorbeeld voor de ontwikkeling en het onderhoud van de App of de website - of betalingsdiensten);
Gerechtelijke of administratieve autoriteiten, wetshandhavingsinstanties en adviseurs: wij kunnen uw persoonsgegevens doorgeven aan gerechtelijke autoriteiten (met inbegrip van rechtbanken voor de uitoefening van rechtsvorderingen) of administratieve autoriteiten, of aan wetshandhavingsinstanties voor een onderzoek of navraag wanneer wij daartoe verplicht zijn. Wij kunnen uw gegevens ook doorgeven aan onze adviseurs, zoals onze advocaten of wettelijke vertegenwoordigers, deurwaarders, accountants, verzekeraars, enz;
Lokale of overheidsinstanties: lokale of overheidsinstanties (of een bevoegde autoriteit) kunnen van ons eisen dat wij bepaalde informatie over onze elektrische scooters delen als voorwaarde voor onze activiteiten op het grondgebied of in de steden (aantal scooters dat in het betrokken gebied beschikbaar wordt gesteld, aantal gebruikers, gebruikte routes, enz.). Deze autoriteiten gebruiken informatie over elektrische scooters voor doeleinden zoals stadsplanning of de ontwikkeling van een mobiliteitsplan;
Marketingpartners: we can help our customers to find the right marketing partners for their campaigns;
Verzekeringsmaatschappijen: wij kunnen uw persoonsgegevens delen om claims en schadevergoedingen te verwerken en onze verzekeringspolissen te beheren;
Aan Bee Ride gelieerde ondernemingen of groepsmaatschappijen (indien van toepassing): wij kunnen uw persoonsgegevens delen in het kader van een bedrijfstransactie (bijvoorbeeld in geval van een verkoop of overdracht van al onze activiteiten of activa of een deel daarvan, een fusie of overname van ondernemingen) of voor de interne administratie van de groep.

Bee Ride kan uw persoonsgegevens delen met een derde voor de financiering van haar activiteiten. Bee Ride kan uw persoonsgegevens ook delen in geval van nood om uw eigen veiligheid of gezondheidsbelangen, de gezondheid en veiligheid van andere gebruikers of haar eigen rechten en belangen te verdedigen.

4. Geven wij uw persoonsgegevens door buiten de Europese Unie / EER?

Voor de hierboven aangegeven doeleinden kan Bee Ride uw persoonsgegevens doorgeven aan entiteiten buiten de Europese Unie/EER.

In geval van overdracht van gegevens buiten de Europese Unie / EER, zorgt Bee Ride ervoor dat een gelijkaardig beschermingsniveau wordt gegarandeerd door ervoor te zorgen dat passende maatregelen worden genomen, zoals de overdracht naar een land dat volgens de Europese Commissie een adequaat beschermingsniveau van persoonsgegevens garandeert, of het sluiten van specifieke, door de Europese Commissie goedgekeurde contracten die een gelijkaardig beschermingsniveau van persoonsgegevens garanderen als het niveau dat in Europa wordt gegarandeerd.

Sommige van uw persoonsgegevens worden bijvoorbeeld gedeeld met een in Canada gevestigd bedrijf voor de ontwikkeling en het onderhoud van de App. Canada wordt erkend als een land dat een passend niveau van gegevensbescherming biedt en heeft een adequaatheidsbesluit gekregen.

5. How can you ensure the safety of your staff?

Wij zetten ons in om de veiligheid van uw persoonsgegevens te waarborgen. Wij treffen passende organisatorische en technische veiligheidsmaatregelen om te voorkomen dat uw persoonsgegegevens worden gebruikt of op ongeoorloofde wijze worden ingezien of bekendgemaakt of per ongeluk verloren gaan. De toegang tot uw persoonsgegevens is beperkt tot onze vertegenwoordigers, werknemers, onderaannemers, dienstverleners of derden die in het kader van hun functie toegang nodig hebben. Voor hen geldt een geheimhoudingsplicht.

6. How long do we know our people?

Wij bewaren uw persoonsgegevens zo lang als nodig is voor de doeleinden waarvoor wij ze hebben verzameld, onder meer om te voldoen aan onze wettelijke, regelgevende, fiscale, boekhoudkundige of andere verplichtingen.

Bij het bepalen van de bewaartermijnen kunnen wij rekening houden met factoren zoals:

De doeleinden waarvoor wij uw persoonsgegevens verwerken;
Onze verplichtingen en rechten met betrekking tot de betrokken gegevens;
Onze wettelijke, reglementaire, fiscale, boekhoudkundige en andere verplichtingen;
Toepasselijke wettelijke verjaringstermijnen;
Ons legitiem belang om uw gegevens te bewaren;
Geschillen, klachten of vorderingen;
De aard en de gevoeligheid van de betrokken gegevens; en
Richtlijnen van de bevoegde gegevensbeschermingsautoriteit.

In some situations we may need to protect our personal data, especially for the purposes of data collection and statistics; in such cases, this Privacy Policy does not apply to any further processing, since we may need to use the data for a longer period of time, and we may need to change it.

Wij zijn wettelijk verplicht persoonsgegevens gedurende een bepaalde periode te bewaren. For business and tax purposes, we are committed to providing basic information on our clients/members during the next year, even if they have no more clients.

7. Welke rechten heeft u met betrekking tot uw persoonsgegevens?

Op basis van de GDPR heeft u bepaalde rechten met betrekking tot uw persoonsgegevens die wij in deze specifieke context over u bewaren. Deze rechten omvatten het volgende:

Right to information: you have the right to receive accurate, transparent and accurate information about the way in which you use your personal information and about your rights in relation to it. Please read the information in this privacy statement.

Recht op toegang: u hebt het recht op toegang tot uw persoonsgegevens. U kunt toegang krijgen tot uw persoonsgegevens om ons gebruik in overeenstemming met de toepasselijke wetgeving inzake gegevensbescherming te bevestigen.

Recht op rectificatie: u hebt het recht om uw persoonsgegevens te laten rectificeren als deze onjuist of onvolledig zijn.

Recht op wissen: dit recht is ook bekend als het "recht om te worden vergeten" en, eenvoudig gezegd, het stelt u in staat te verzoeken om het wissen of verwijderen van uw persoonsgevens wanneer wij geen dwingende reden hebben om deze te blijven gebruiken. Merk op dat geen absoluut recht is en dat er uitzonderingen gelden.
Recht op beperking van de verwerking: u hebt het recht om verder gebruik van uw persoonsgegevens te blokkeren of te voorkomen. Wanneer de verwerking wordt beperkt, kunnen wij uw persoonsgegevens nog steeds opslaan, maar ons gebruik ervan zal worden beperkt.

Recht op bezwaar tegen verwerking: wanneer de verwerking is gebaseerd op ons legitieme belang, heeft u het recht bezwaar te maken tegen deze verwerking, tenzij wij een dwingende legitieme reden hebben om uw persoonsgegevens te blijven verwerken.
Recht om bezwaar te maken, te allen tijde, tegen de verwerking van uw persoonsgegevens voor direct marketing doeleinden.

Recht om niet te worden onderworpen aan geautomatiseerde besluitvorming (indien van toepassing): u hebt het recht om niet te worden onderworpen aan een uitsluitend op geautomatiseerde verwerking (met inbegrip van profilering) gebaseerde beslissing die voor u rechtsgevolgen heeft of u aanmerkelijk treft.

Recht op overdraagbaarheid van uw persoonsgegevens: u hebt het recht te verzoeken dat uw persoonsgegevens aan een andere entiteit of organisatie worden overgedragen.

Recht om een klacht in te dienen: u hebt het recht om een klacht in te dienen over de manier waarop wij uw persoonsgegevens verwerken bij uw nationale autoriteit voor gegevensbescherming, in België is dat de Belgische gegevensbeschermingsautoriteit, Drukpersstraat 35, 1000 Brussel (contact: +32 (0)2 274 48 00 of via haar website https://www.gegevensbeschermingsautoriteit.be). Wij stellen het op prijs als u ons eerst de gelegenheid geeft om uw bezwaren te behandelen en te beantwoorden voordat u de bevoegde autoriteit inlicht. U kunt contact met ons opnemen op het volgende e-mailadres: privacy@gliize.com

U kunt bovenstaande rechten alleen uitoefenen met betrekking tot de persoonsgegevens die wij over u bewaren in deze specifieke context.

8. Gebruik van cookies

We use "cookies" (small text files that are stored on your computer or device) when you visit our website and register your preferences. We can use cookies to monitor the user, to analyze how the website is used and to make it easier for the user to use. You can use our Cookiebeleid here: XX

9. Wijzigingen in dit beleid

Bee Ride is committed to ensuring that this Privacy Policy is respected at all times and that you do not violate it by using the new version on our website and/or the App. All rights are reserved by the new Privacy Policy. We would like to inform you that you will be notified of this at any time and for any reason by e-mail or by means of a request for information via the App on the website.

10. Contact

U kunt contact opnemen met Bee Ride voor elke vraag over de verwerking van uw persoonsgegevens of om een van uw rechten uit te oefenen per e-mail op privacy@gliize.com of per post op het volgende postadres: Bee Ride SRL, Bergensesteenweg, 1129, 1070 Anderlecht (België)

Laatste bijwerking: 27 februari 2023

Bee Ride is mindful about the security of the personal data of its customers/users, visitors to its website and all persons whose personal data it processes (hereinafter, " you " and " your" ). It is committed to protecting your personal data in accordance with applicable laws and to providing you with information on how it collects and processes your data, in particular when you browse the website www.gliize.com and use the Gliize application (hereafter, the " App").

1. Who is responsible for processing your personal data?

Your personal data is collected and processed by Bee Ride SRL, a company incorporated under Belgian law, with its registered seat at Chaussée de Mons, 1129, 1070 Anderlecht (Belgium) with company number 0784.427.914 and also acting under the trademark " Gliize " (hereinafter, " Bee Ride" , " we " and " us" ). Bee Ride acts as personal data controller within the meaning of the General Data Protection Regulation (hereinafter, the " GDPR" ) for the collection and use of your personal data.

2. Why do we process your personal data?

We collect and process your personal data when you interact with us or any of our services (e.g., when you use our App or browse our website). In particular, we collect data when you create a user account via the user account creation form available in the App, when you interact with us (e.g., via the contact form available on our website), when you enter into a rental agreement for electric scooters, when you contact our customer service or subscribe to our marketing communications. The purposes are as follows:

a. Creation of a user account and use of the services (including the App)

For the purposes of enabling you to create your user account and enabling you to benefit from the services offered by us through the use of the App, including identifying inappropriate use of the electric scooters or detecting illegal use of the App, we process namely the following personal data:

Name and first name
Telephone number
Email address
Location data (such as where you started and ended your ride, routes taken)
Technical data (this may include how you use our App or our website, the type, language and version of browser used, information about your device (e.g., type of device and operating system), your IP (Internet Protocol) address and any similar information that enables you to access our App or website)

This processing is necessary for the conclusion, the performance of the agreement of use concluded between you and us (including the rental agreement(s) of electric scooters) as well as for the management of our contractual relationship.

b. Processing your payments

For the purposes of processing your payments for the use of our services and ensuring that we receive them correctly, we use the company Stripe Payments Europe, Ltd. (with seat in Dublin, Ireland) and process namely the following personal data:

Name and first name
Email address
Financial and transactional data (this may include information about payments you have made, information about services you have purchased (e.g., start and end of your rental agreement), invoice address, payment method, the amount or similar information. We do not store your full payment card details).

For more information on Stripe's protection of personal data, please refer to its privacy policy: https://stripe.com/fr-be/privacy

c. Customer Service Management

For the purposes of providing you with general support and to communicate with you and more specifically, of managing the relationship with you, preventing and solving technical problems, dealing with any type of request from you (complaint, technical question, follow-up question, answers to your questions, comments or concerns), informing you of any change or update concerning our services, our General Terms and Conditions of use of the services or our Privacy Policy, we process namely the following personal data

Name and first name
Telephone number
E-mail address
Technical data
Financial and transactional data (if applicable)
Location data (if applicable)
Data or information you send us when you contact our customer service

This processing is necessary for the performance of the agreement of use concluded between you and us (including the rental agreement(s) of electric scooters) as well as for the management of our contractual relationship.

d. Statistical analyses about the use of the services, customer surveys and/or similar activities

For the purposes of carrying out statistical analyses about the use of our services, of maintaining, developing and improving our services, including functionalities, security, performance based on your comments and feedback and to improving our understanding of the electric scooter market, we process namely the following personal data

Name and first name
Email address
Technical data
Survey data, responses to customer surveys and other data that you choose to provide to us when you participate in a survey or customer survey

This processing is based on our legitimate interest in developing and improving our services and understanding of the market. Wherever possible, we carry out our analysis on anonymised/aggregated data.

e. To comply with our legal or regulatory obligations

For the purposes of complying with our legal or regulatory obligations, including local requirements, a court order or order of any competent authority, or of protecting our rights or those of any third party, in particular to establish, exercise or defend a legal claim, we process namely the personal data referred to in the other points of Section 2.

This processing is necessary to comply with a legal or regulatory obligation or is based on our legitimate interest in protecting our rights or those of third parties.

f. Cooperating with our insurers and brokers

For the purposes of cooperating with our insurers and brokers in relation to problems, claims or similar situations arising during your rental agreement of electric scooters, we process namely the following personal data:

Name and first name
Telephone number
E-mail address
Technical data
Location data
Financial and transactional data (if applicable)

This processing is necessary for the performance of the agreement of use (including the rental agreement(s) of electric scooters) concluded between you and us as well as for the management of our contractual relationship to verify that you are insured while riding. This processing is also necessary for our legitimate interests of providing information to our insurers or brokers for the purposes of processing claims, requests for compensation and therefore managing our insurance policies.

Bee Ride has taken out from a third-party fleet insurer, the company Zego BV (whose registered office is at Hofplein, 20, 3032 AC, Rotterdam, The Netherlands), an insurance policy for third-party liability and personal accident to cover you during your rental agreement of electric scooters. Zego may collect and process your personal data to administer the insurance policy and any claims. You can access Zego's privacy policy at the following link: www.zego.com/fr/privacy

We invite you to also read the terms and conditions of the Insurance Policy.

f. Marketing communications

For the purposes of (i) marketing communications, i.e., content and advertisements about our services, the App, including suggestions and/or recommendations regarding products/services that may be of interest to you, and marketing campaign evaluation, as well as (ii) introducing our App and services to your referrals, we process namely the following personal data

Name and first name
Email address
Telephone number
Profile data (this may include the types of rentals you have made, your interests, marketing communication preferences)

Marketing communications may be made, for instance, by email, sms or in-App advertising. In addition, we will send to your contact an email inviting them to visit our App and services as part of our referral programme.

This processing is based on your consent to receive marketing communications. You have the right to withdraw your consent at any time and free of charge and/or to object to this processing activity at any time either directly on the marketing message or by writing to us at the following email address: privacy@gliize.com.

3. With whom do we share your personal data?

For the purposes stated above, Bee Ride may use third parties to ensure the proper performance of the services and the proper functionality of the App, such as IT service providers, hosting service providers, or others as described below. In this context, Bee Ride may share your personal data with these third parties:

Our suppliers and service providers: we use suppliers and service providers to manage, develop, maintain and promote our services (such as IT service providers - for example, for the development and maintenance of the App or the website - or payment services);
Judicial or administrative authorities, law enforcement agencies and advisors: we may disclose your personal data to judicial authorities (including courts for the exercise of legal claims) or administrative authorities, or to law enforcement agencies for any enquiry or investigation where we are required to do so. We may also pass your data to our advisers, such as our lawyers or legal representatives, bailiffs, accountants, insurers, etc., where necessary;
Local or governmental authorities: local or governmental authorities (or any competent authority) may require from us to share certain information about our electric scooters as a condition of our operating in the territory or cities (number of scooters made available in the area concerned, number of users, routes used, etc). These authorities use information about electric scooters for purposes such as city planning or the development of a mobility plan;
Marketing partners: we may share your personal data with marketing partners to carry out our advertising campaigns;
Insurance companies: we may share your personal data to process claims, compensation and to administer our insurance policies;
Bee Ride's affiliates or group companies (if any): we may share your personal data as part of a corporate transaction (for example, in the event of a sale or transfer of all or part of our business or assets, a merger or acquisition of any companies) or for internal group administration.

Bee Ride may share your personal data with a third party for the purpose of financing its activities. Bee Ride may also share your personal data in case of emergency to defend your own safety or health interests, the health and safety of other users, or to defend its own rights and interests.

4. Do we transfer your personal data outside the European Union / EEA?

For the purposes indicated above, Bee Ride may transfer your personal data to entities located outside the European Union / EEA.

In case of transfer of data outside the European Union / EEA, Bee Ride ensures that a similar level of protection is guaranteed by ensuring that adequate measures are put in place, such as transferring to a country that guarantees an adequate level of protection of personal data according to the European Commission, or entering into specific contracts approved by the European Commission, ensuring a level of protection of personal data similar to that guaranteed in Europe.

For example, some of your personal data is shared with a company based in Canada for the development and maintenance of the App. Canada is recognised as providing an adequate level of data protection and has been granted an adequacy decision.

5. What measures are taken to ensure the security of your personal data?

We are committed to ensuring the security of your personal data. We put in place appropriate organizational and technical security measures to prevent your personal data from being used or accessed or disclosed in an unauthorised manner or accidentally lost. Access to your personal data is limited to our representatives, employees, subcontractors, service providers or third parties who require access in the course of their duties. They are subject to an obligation of confidentiality.

6. How long do we retain your personal data?

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including to meet our legal, regulatory, tax, accounting or other obligations.

When determining the retention periods, we may take into account factors such as:

The purposes for which we process your personal data;
Our obligations and rights in relation to the data concerned;
Our legal, regulatory, tax, accounting and other obligations;
Applicable statutory limitation periods;
Our legitimate interest in retaining your data;
Any disputes, complaints or claims;
The nature and sensitivity of the data concerned; and
Guidelines issued by the relevant data protection authority.

In some situations we anonymise your personal data, for instance, for research and statistical purposes; in these instances, this Privacy Policy will not apply anymore, so that we may use such data for an indefinite period of time, unless otherwise specified.

We have legal obligations to retain personal data for a certain period. For instance, for accounting and tax purposes, we have a legal obligation to retain basic information about our customers/users for seven years after they cease to be customers.

7. What rights do you have in relation to your personal data?

On the basis of the GDPR, you have certain rights in relation to your personal data that we hold about you in this specific context. These rights include the following:

Right to be informed: you have the right to receive clear, transparent and easily understandable information about how we use your personal data and your rights in relation to it. It is partly for this reason that we provide you with the information contained in this Privacy Policy.

Right of access: you have the right to obtain access to your personal data. You may access your personal data to confirm our use in accordance with applicable data protection laws.

Right to rectification: you have the right to have your personal data rectified if it is inaccurate or incomplete.

Right to erasure: this right is also known as the "right to be forgotten" and, simply put, it allows you to request the deletion or removal of your personal data where we have no compelling reason to continue using it. Please note that this is not an absolute right and exceptions apply.

Right to restrict processing: you have the right to block or prevent further use of your personal data. Where processing is restricted, we may still store your personal data, but our use of it will be limited.

Right to object to processing: where processing is based on our legitimate interest, you have the right to object to such processing, unless we have a compelling legitimate reason to continue processing your personal data.

Right to object at any time to the processing of your personal data for direct marketing purposes.

Right not to be subject to automated decision-making (if applicable): you have the right not to be subject to a decision based solely on automated processing (including profiling) which produces legal effects for you or significantly affects you.

Right to portability of your personal data: you have the right to request that your personal data be transferred to another entity or organization.

Right to lodge a complaint: you have the right to lodge a complaint about the way we process your personal data with your national data protection authority, which in Belgium is the Belgian Data Protection Authority located at Rue de la Presse 35, 1000 Brussels (contact: +32 (0)2 274 48 00 or via its website https://www.autoriteprotectiondonnees.be). We would appreciate it if you would first give us the opportunity to address and respond to your concerns before you inform the competent authority. Please contact us to the following email address: privacy@gliize.com

Please note that you can only exercise the above rights in relation to the personal data we hold about you in this specific context.

8. Use of cookies

We use " cookies " (small text files stored on your computer or device) when you visit our online pages that record your preferences and actions. We may use cookies to monitor traffic, analyse how you use our website and make it more user-friendly for you. Our Cookie Policy is available here: XX

9. Changes to this Policy

Bee Ride reserves the right to update or modify this Privacy Policy at any time, without notice, by posting the new version on its website and/or the App. Any changes will be effective upon posting of the new Privacy Policy. We will ensure that you are notified in a timely manner and to the extent possible by email or by means of a notification through the App.

10. Contact

You can contact Bee Ride for any question concerning the processing of your personal data or to exercise any of your rights by email at privacy@gliize.com or by post at the following postal address Bee Ride SRL, Chaussée de Mons, 1129, 1070 Anderlecht (Belgium).

Last update: 27 February 2023

Need help?

Subscribe to our newsletter

Privacy Policy

MENU